Description
Insight Global is looking for an CRM Associate Director that will manage a team of business analysts to support CRM tools and processes globally. This person will provide project management expertise, and develop and manage project plans. They should be results-driven with extreme focus on delivering excellence in assigned projects. This person will be partnering with analytics and platform teams to determine customer and campaign analysis to help highlight opportunities and resulting strategies Plusses: SQL Reporting tool experience with tableau or Power BI Must-haves 8+ years of experience working with CRM Technologies, ideally Salesforce Marketing Cloud Prior people management experience (This role will be roughly, 60% hands on, 40% people management) Strong business acumen and excellent communication skills coming from a managerial role Strong understanding of key industry standard email, mobile, social and CRM concepts and capabilities Knowledge of industry-standard CRM practices and compliances (e. g. COPPA, EU Safe Harbour, CAN-SPAM, etc.)
