BA-CRM Dynamics

November 14, 2023
Teaneck, NJ
Job Type


Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants. Role: BA-CRM Dynamics Location : Washington, D.C. Hybrid (Thrice a week in office) Hire Type: 6+ Month Contract (Extendable) Client is looking for CRM expert with expertise in either Salesforce or MSD in Washington DC. This will be a strategic position to drive the CRM initiative. Please find below the JD and let's know if there is any internal or referral candidate who can join immediately. Manish will share the RR/SFID. The CRM BA will be responsible for understanding business needs related to customer relationship management, analyzing requirements, and translating them into actionable solutions within the CRM system. The primary focus will be on maximizing the CRM system's efficiency and effectiveness in supporting various business processes related to customer interactions and data management while keeping the corporate view. SKILLS / EXPERIENCE REQUIRED Interface with the Operations department to understand IFC business needs and requirements in the client relationship management space, and to help develop and maintain the client relationship. Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can visualize the solution being proposed. Develop business cases, requirements, user stories, use cases, test plans, test strategies, test cases, and operational procedures and plans. Document business processes and workflows using Visio. Craft business cases to evaluate the feasibility of technology initiatives. Design and execute test cases for application development and implementation projects Provide overall support to ensure the successful design, testing, and implementation of applications that support the business unit, Also, provide support in developing training materials and conducting training. Document and manage issues and actions for IT applications and projects. Propose recommendations based on industry best practice. Required Skills/Attributes: Strong process analysis skills and ability to suggest improvements for efficiency and effectiveness of solutions based on industry best practices Knowledge of business analysis best practices (such as BABOK) and ability to effectively apply them Advanced knowledge of the specific business areas, processes, workflows, standards, and business practices Proven conceptual, analytical, and judgmental skills Excellent verbal and written communication skills and ability to communicate well with all levels, technical as well as non-technical stakeholders Ability to work directly with clients and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus Leadership skills and ability to work well with diverse team members, often in multiple locations. Strong presentation and facilitation skills Excellent personal organization skills and ability to take things to closure without follow-ups Prashant Singh Sr. Account Manager - Enterprise Business Net 2 Source Inc. Direct # (201) 285-5087 | Board # (201) 340-8700 Ext. 509 | Fax: (201) 221-8131 Corp. HQ's : 317 George St., Suite 220, New Brunswick, NJ 08901 LinkedIn: Website: Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group)

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