Summary Bottega Veneta - Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Matthieu Blazy creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. Job Description We are currently seeking a CRM Manager who will report to Regional Head of Retail Experience as part of our dynamic team in New York. How you will contribute: Localize and implement Bottega Veneta's Global CRM programs, helping to promote and share a customer centric mindset within the retail network in the Americas. Manage and analyze our customer information within the CRM database. Look for actionable opportunities to maximize store results provide relevant business recaps to retail and other teams (customer information and store performance) Partner throughout the organization to drive success of events and merchandising strategies Ensure the database is segmented effectively for targeted marketing activities Internal alignment for all CRM related activities and/or where support is needed. Examples include working with Communications, E-commerce, Merchandising and Store Planning Transform data and trend analysis into action plans in partnership with all key stakeholders Motivate and coach the sales teams to reach the business and CRM goals Ensure the Sales Staff are updated on data collection techniques Manage the Luce Project together with HQ to ensure that all Business needs are fully understood and implemented in a timely manner and fully deployed through to store Monitor the performance and KPIs of all CRM activities for the Americas Assist VP of Client Strategy and Communications in managing LRA, managing Mall Marketing opportunities across the network both online and offline Manage and execute CRM Budget in collaboration with VP of Client Strategy and Communications Define and execute new and existing procedures in order to optimize on existing resources and tools Who you are: 4-6 years direct experience in a similar role in CRM, preferably in a Luxury Company Experience and understanding of the luxury business and what competitors are doing in terms of CRM activities in store and online. Direct experience in one to one clienteling and CRM contact strategy activities A Customer driven orientation with a passion for retail across all channels Attention to detail, effective communication, natural empathy and leadership with the ability to work both autonomously and within a team environment Good project management skills including excellent multi-tasking, prioritization and organization Flexibility and adaptability Propensity to taking initiative: anticipating instead of reacting Strong interpersonal skills, team-player with the ability to work autonomously Excellent communication skills Strong PC (Excel, Word, PowerPoint) and analytical skills BA in Science, Marketing and/or Business, international business Willingness to travel nationally and internationally Salary Range- New York: Salary range of $115,000-120,000. (plus discretionary bonus). Why work with us? This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. EOE MDFV Job Type Regular Start Date 2023-08-21 Schedule Full time Organization Bottega Veneta Inc.