We are seeking a highly skilled and strategic CRM Communications Specialist with expertise in Microsoft Dynamics CRM or similar CRM/Marketing Automation platforms. The ideal candidate will have relevant expertise developing and executing effective customer relationship management (CRM) strategies and communication campaigns. By leveraging MS Dynamic CRM and data-driven insights, you will engage with prospective and current students, alumni, and other stakeholders to enhance their experience and strengthen their connection with our institution. Your role will be instrumental in driving student recruitment, retention, and overall institutional success. This role may be performed onsite, remote, or hybrid.
Position Status : Exempt
Work Hours: Mon–Fri, 8am-5pm. Hours may vary for project needs. Saturdays and secondary holidays may be a scheduled workday. Limited travel may be required.
Reports To : Director of Marketing
Location : Orchard Park NY (Preferred), any B&SC Campus, or Remote
We are seeking a highly skilled and strategic CRM Communications Specialist with expertise in Microsoft Dynamics CRM or similar CRM/Marketing Automation platforms. The ideal candidate will have relevant expertise developing and executing effective customer relationship management (CRM) strategies and communication campaigns. By leveraging MS Dynamic CRM and data-driven insights, you will engage with prospective and current students, alumni, and other stakeholders to enhance their experience and strengthen their connection with our institution. Your role will be instrumental in driving student recruitment, retention, and overall institutional success.
Essential Duties and Responsibilities :
Develop and implement effective email communication strategies to attract, engage, and guide prospective students through the enrollment process.
Utilize Microsoft Dynamics CRM to design and automate personalized communication workflows, ensuring timely and relevant interactions with prospects and applicants.
Partner with Systems Marketing Director to collaborate with cross-functional teams including admissions, marketing, student services, local campus leaders, and alumni relations to ensure consistent and effective messaging throughout the student lifecycle.
Implement segmentation strategies to effectively personalize content/offers at scale for various audience segments, such as high school students, working adults, military personnel, transfer students, and international prospects.
Analyze CRM data, track key performance indicators (KPIs), and partner with the Institutional Research & Analytics team to generate actionable insights to optimize communication strategies and drive student recruitment and retention efforts.
Conduct A/B testing and campaign performance evaluations to optimize communication tactics and improve overall campaign effectiveness.
Collaborate with the design team and agency partners to develop visually appealing and effective communication templates, ensuring consistent branding and messaging across all touchpoints.
Monitor and manage email deliverability, ensuring compliance with CAN-SPAM regulations and best practices.
Collaborate with internal stakeholders to maintain data integrity.
Partner with agency partners and internal resources to conduct market research and gather customer insights to refine the content strategy for the target audience segments, ensuring messaging and content resonate with their specific needs and preferences.
Collaborate with Systems Marketing Director to develop and implement automated marketing workflows, including lead nurturing campaigns, customer onboarding journeys, and re-engagement strategies.
Manage local market ad-hoc email requests.
Monitor and evaluate the success of CRM initiatives, providing regular reports and recommendations to management on campaign performance, customer engagement, and opportunities for improvement.
Stay up to date with industry trends, CRM advancements, and higher education marketing strategies, integrating new ideas and technologies to continually enhance the communication and enrollment processes.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education: Bachelor's degree in communications, marketing, or a related field.
Proven experience working with Microsoft Dynamics CRM or similar CRM/Marketing Automation platforms.
Hands on experience developing and executing CRM communication strategies and setting up automations with the platform.
Strong understanding of marketing automation, including lead nurturing, customer journeys, segmentation, and automation.
Demonstrated success in developing and implementing effective communication strategies in a higher education environment, resulting in increased enrollment and improved conversion rates.
Excellent written and verbal communication skills, with the ability to create persuasive and engaging content for different audiences and communication channels.
Proficiency in email marketing platforms, marketing automation tools, and content management systems.
Familiarity with data privacy regulations and best practices (e.g., GDPR, FERPA) and the ability to ensure compliance within CRM communication initiatives.
Data-driven mindset with the ability to analyze campaign performance metrics and make data-backed recommendations for optimization.
Creative thinker with a keen eye for design and branding, ensuring consistent and visually appealing communication materials.
Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
Ability to work collaboratively in a team environment and effectively communicate with stakeholders at all levels of the organization.
Knowledge of higher education industry trends, enrollment challenges, and best practices in student recruitment.
Computer Skills: Proficiency in Microsoft Office
Physical Demands and Work Environment :
Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.
Position also requires the use of computer technology/equipment.
Position requires the ability to hear conversations and receive information in person and over the telephone.
Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.
$65,000-85,000 per year.
Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.
Bryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401k, as well as company paid college tuition for associates and family. This role may be performed onsite, remote, or hybrid.
Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.
Apply now to join our team of student-focused associates!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
Bachelors or better