CRM Coordinator

Stephen F. Austin University
November 15, 2023
Nacogdoches, TX
Job Type


CRM Coordinator Bookmark this Posting | Print Preview | Apply for this Job

Please see Special Instructions for more details.

Desired start date is December 1, 2023.

Posting Details

Position Information

Job Title CRM Coordinator

Full Time/Part Time Full Time

FLSA Exempt

General Job Description

This is a professional position responsible for supporting data operational activities, including implementation, processes, training, and procedures of the customer relationship management ( CRM ) system. Supports the needs of the enrollment management division, including but not limited to data integrity, communications, events, application management, queries, and reports. Collaborates with various departments to support the university’s enrollment goals. Works under general supervision, with considerable latitude for the use of initiative and independent judgment. Reports to the Director of Enrollment Communications and Strategies.

Essential Job Functions

  • Maintains and optimizes the university’s CRM system.

  • Facilitates the accurate import and export of data and ensures data integrity between the system and the university’s student information system ( SIS ).

  • Develops and maintains user guides and instructional guides to provide ongoing technical support and train faculty and staff on CRM usage.

  • Researches and provides analytical data to support functionality and develop solutions for CRM , including system data reporting and analysis.

  • Facilitates the admissions search process by executing acquisition of contact information, loading it into relevant university systems, merging or removing duplicate entries, and producing related reports.

  • Builds, tests, and maintains forms, event templates, essential data elements, and system/feature updates throughout the year and during annual cycle prep process.

Non-Essential Job Functions

  • May participate in recruitment and retention activities as appropriate.

  • May represent the department on various university committees as needed.

  • Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.

  • Knowledge of, or ability to learn, university policies and procedures.

  • Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to area of responsibility.

  • Skill in using computer applications including spreadsheet, database, and word processing software.

  • Skill in collecting, analyzing, and organizing data.

  • Skill in managing one’s own time.

  • Organizational skills in managing projects simultaneously while maintaining a satisfactory work product.

  • Ability to proactively initiate projects and activities.

  • Ability to analyze complex information and exercise sound judgment in making decisions.

  • Ability to set priorities and complete assignments on time.

  • Ability to communicate effectively in both oral and written form.

  • Ability to maintain effective interpersonal relationships.

  • Ability to work independently and collaboratively with others.

  • Ability to train others.

  • Ability to work with and maintain confidential information.

  • Ability to learn office- and university-specific software.

  • Ability to work evenings, nights, and weekends as necessary.

Physical Demands

Required Education

Bachelor’s degree in business, computer science, higher education or a related field is required. Related experience may be substituted for required education on a basis set forth by the Department of Human Resources.

Required Experience and Training

Three years of related experience is required. Experience in marketing, higher education recruitment, communication strategy or systems implementation and management related to these areas is required. Additional education may substitute for experience on a basis set forth by the Department of Human Resources.

Preferred Qualifications

Professional experience working in or with higher education (at an institution or service provider) is preferred. Experience using Slate CRM and Banner SIS is preferred.

Special Conditions for Eligibility

This is a security-sensitive position subject to criminal record check.

This is a safety-sensitive position subject to drug and alcohol testing.

This is an IT-sensitive position subject to Computer and Network Security policy.

Min Pay Rate

Mid Pay Rate

Salary Information Hiring Salary - $50,000

Specific Job Requirements/Duties for this Posting

This position is eligible for telecommuting as defined in HOP 03-217, Telecommuting Arrangements for Staff Employees (

Is Background Check Required? Yes

Benefit and Retirement Eligibility

This position is eligible for participation in the Teacher Retirement System of Texas ( TRS ) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length.

EEO Statement

Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence through diversity. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.

Posting Detail Information

Posting Number S2023-161

Candidates Eligible to Apply Open to all qualified applicants

Number of Positions Available 1

Posted Date 10/26/2023

Review Start Date 11/01/2023

Close Date

Work Schedule Monday through Friday with occasional weekends.

Open Until Filled Yes

Special Instructions to Applicants

Desired start date is December 1, 2023.

Posting Quick Link

Contact Information

Contact Name Kimberly Morris

Contact Phone (936) 645-3874

Contact Email [Click Here to Email Your Resumé]

Contact Information

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • Which of the following best represents your education background?
  • Completed High School Diploma or GED

  • Completed some college

  • Completed Associates Degree

  • Completed Bachelor's Degree

  • Completed Master's Degree

  • Completed Doctoral Degree or ABD

  • If you completed a college degree, please indicate your major field of study.

(Open Ended Question)

    • Which of the following best represents the number of years experience you possess relating directly to the job to which you are applying?
  • Less than one

  • One to two

  • Three to four

  • Five to six

  • Seven to eight

  • Nine or more

    • Please describe your experience developing training materials and presenting training.

(Open Ended Question)

    • How many years of experience, if any, do you have in using the university data tools, such as Banner, CRM, Qualtrics, etc.?

(Open Ended Question)

    • Describe your proficiency and experience with basic office software (word processing, email/ scheduling/contacts, web browser, spreadsheets, filing, etc.).

(Open Ended Question)

    • Please describe your experience with customer relationship management software and email template building software.

(Open Ended Question)

    • If selected for this position, will you be requesting approval to telecommute as defined in HOP 03-217, Telecommuting Arrangements for Staff Employees? (

(Open Ended Question)

Documents Needed To Apply

Required Documents

  • Resume

  • Cover Letter

Optional Documents

  • Letter of Recommendation

  • Transcript(s)

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