CRM Data Analyst

Cystic Fibrosis Foundation
February 7, 2024
Bethesda, MD
Job Type


The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization like no other. For decades, we have been taking major steps and pioneering new ways to advance the mission to find a cure for cystic fibrosis and to provide all people with CF the opportunity to lead long, fulfilling lives by funding research and drug development, partnering with the CF community, and advancing high-quality, specialized care. We are the global leader in the search for a cure for cystic fibrosis and nearly every CF drug and therapy available today was made possible because of CF Foundation support. We did this not only for the close to 40,000 people living in the U.S. with CF - and the estimated 105,000 people worldwide - but for the people with CF and families who have worked tirelessly to support the mission. These achievements have required dedication and unwavering commitment from a talented team of CF Foundation employees. We promote an environment that attracts -- and retains -- a diverse group of talented people who are passionate about eradicating this disease . Join us and you will join an amazing team, devoted to our community, and our mission. Position Description The Cystic Fibrosis Foundation (CF Foundation) and its employees embrace their commitment to its core values. These core values are the pillars on which the CF Foundation stand and will continue to sustain us as we move forward. Keep sight of what really matters: Our decisions are based on what is best for people with cystic fibrosis and their families. Aspire for excellence in all we do: We take pride in our work. We are committed to continuous learning and improvement. Stronger together: We collaborate and work together so that we can learn more and achieve more. Innovate with courage: We embrace challenges. We reach beyond boundaries in pursuit of our vision. Care about our people: We deeply care about each other and all who support our shared mission. We listen with respect. We support one another. We are a nonprofit, donor-supported organization that has raised and invested billions of dollars to help develop cystic fibrosis therapies that have changed the lives of people with this disease. Nearly every CF medicine available today was made possible because of Foundation support. POSITION SUMMARY: The CRM Data Analyst will support establishing standards for data quality, developing data-driven insights, and providing programmatic reporting on constituent data within the Foundation's enterprise CRM. As part of those responsibilities, the CRM Data Analyst will support CFF's major technology transformation and migration from its legacy CRM to its new, enterprise CRM platform. These efforts will be crucial to help the Foundation better measure its programmatic impact on the community and those impacted by Cystic Fibrosis. The CRM Data Analyst will support leadership to analyze and clean data within the legacy CRM to prepare for migration to the new platform and address other data requests required by Fundraising and other relevant teams. As the Foundation adopts its new enterprise CRM platform, the CRM Data Analyst will, with the support and guidance of leadership, work collaboratively with teams such as Technology Services, Communications and Marketing, Community Partnerships, and Public Policy and Advocacy to ensure that the CRM platform and associated reporting / analytical capabilities meet their needs. This is a hybrid role based in Bethesda, MD and requires 2 days per week in the Bethesda office. ESSENTIAL DUTIES AND RESPONSIBILITIES: Advance our data strategy by collaborating with other key roles in data analytics across departments such as Community Partnerships, Public Policy and Advocacy, Communications and Technology Services. Manage data validation / cleansing rules within the legacy CRM instance and support complex data related requests from the Fundraising and other relevant teams (e.g., constituent segmentation). Define user stories and acceptance criteria and assist Product Owner with prioritization for future platform functionality / enhancements. Outline business processes and/or workflows to support relevant teams leveraging the CRM platform. Coordinate / Conduct User Acceptance Testing (UAT). Coordinate with CRM Administrator to ensure functionality is built and enhancements / bugs are resolved to satisfy business requirements. Provide proactive data management maintenance such as de-duplication rules, validation rules, and data quality checks. Assist with new user onboarding and ongoing user training. Triage user support tickets and maintain solution documentation. Troubleshoot technical issues and demonstrate ability to drive to successful resolution. Partner with business teams to elicit complex analytics and reporting requirements, and support / address analytical requests or needs regarding Community data. Implement dashboards and reports and monitor integrations and connections within the CRM platform or other relevant reporting / analytics tools within the Foundation to present analysis in clear and understandable manner (charts, graphs, interactive dashboards, etc.) Highlight gaps in requirements or conflicts between similar analytics requests, and work with all participants to resolve them. KNOWLEDGE, SKILLS AND ABILITIES: Bachelor's in Management Information Systems, Computer Science, Software Engineering, Information Technology, Applied Mathematics or related field (equivalent experience will be accepted in lieu of a degree). Minimum of 5 years of experience as a data analyst with CRM systems or database platforms. Proficient knowledge of structured query language (SQL) development. Experience creating and presenting data and trends using reports and Dashboards such as Excel, Power BI, or Tableau. Certifications applicable to database development, CRM platforms, and/or SQL. Experience in data migrations/conversions. Experience with Agile project methodology. Ability to communicate technical concepts to technical and non-technical audiences. Ability to work independently with minimal direction. Strong written and verbal communication skills. Ability to work on multiple concurrent projects. In-depth analytical, problem-solving, and troubleshooting skills. Demonstrated aptitude for learning new technologies. Demonstrated ability to work with and support other departments in the development and support of enterprise applications. Familiarity with healthcare and HIPPA preferred. REPORTING RELATIONSHIPS: Reports to the Senior Data Analytics Manager. No direct reports. WORKING CONDITIONS: Basic office environment, primary functions are computer-based. Ability to work as part of a team committed to delivering exceptional customer service. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Total Rewards: The CF Foundation is committed to offering competitive compensation (base pay and incentive), benefits, and professional development opportunities that maximize our ability to recruit, retain, reward, and motivate a highly-qualified and diverse workforce. Our comprehensive benefits package includes medical, dental, and vision coverage; generous time-off and leave policies; a holistic well-being program; health savings and flexible spending accounts; employer-provided life and disability insurance; retirement savings benefits; and a variety of work-life benefits to support employees and their family members. The CF Foundation is an equal opportunity employer that is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law. Reasonable Accommodations: The CF Foundation is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at [Click Here to Email Your Resumé].

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