CrossCountry Mortgage in Denver, CO is seeking a talented CRM Manager to join our dynamic team. As a CRM Manager, you will play a crucial role in continuously building, supporting, and managing our CRM and database. You will have the opportunity to work with a highly collaborative team, dedicated to delivering exceptional and exceptional customer experience throughout the mortgage loan process. If you are a detail-oriented individual, extremely tech-savvy, and have experience working in CRMs, we invite you to join us on this exciting journey. Apply today and be part of our success story!
Develop and implement strategies to continually optimize CRM journeys, marketing materials, and campaigns, focusing on efficiency and delivering an outstanding experience for borrowers.
Follow up with loan officers to ensure timely and accurate updates within the CRM.
Maintain a comprehensive understanding of the current status of each lead, facilitating effective communication and coordination.
Send out TypeForm survey to Real Estate agents and manage survey feedback
Manage client review process via Birdseye
3+ years of experience in CRM management
Strong knowledge of CRM platforms and tools (e.g. Salesforce, HubSpot, Insellerate)
Proficiency in data analysis and reporting
Excellent communication and interpersonal skills
High level of attention to detail and strong organizational skills
Highly proficient in technology and working with different platforms
CrossCountry Mortgage is more than a mortgage! When we started in 2003, our President and CEO Ronald J. Leonhardt, Jr., had the vision to become a nationwide full-service lender that could provide more to customers meeting their needs, being there every step of the way, and making homeownership dreams possible and affordable. Were continuing to expand our nationwide footprint, and were not stopping any time soon!
Come join a smart company that will help you grow both personally and professionally. With the best leadership team in the industry and competitive pay/benefits, CrossCountry offers the full package.