Customer Relations Manager (CRM)

Perrygo Consulting Group, LLC
November 10, 2023
Lexington Park, MD
Job Type


>> Customer Relations Manager (CRM) Customer Relations Manager (CRM) Summary Title:Customer Relations Manager (CRM)ID:00193-MDLocation:Lexington Park, MD Description Perrygo is a small, growing company; we are passionate about our employees as well as supporting our clients and customers. We are excited for the opportunity to bring aboard highly motivated and energetic individuals to join our teams. Currently, we are seeking a Mid-Level Customer Relations Manager (CRM) to support 7.2 NAWCAD DNA efforts at NAS Patuxent River, MD. The CRM will function as the primary customer interface and software support specialist for the team. Customer Relationship Management serves as the hub for sustainment of IT investments within the NAVAIR community. The product area applies knowledge of current IT/IM Department information technology, information methodologies and processes, and analytical methods and techniques to introduce technologies and methodologies/processes into the customer environment. Our NAVAIR team is looking for a Customer Relationship Manager. The candidate will apply knowledge of management functions and processes plus analytical methods and techniques to gather, analyze, and evaluate information in support of organizational managers, program managers, project managers, and other customers. Reaches conclusions and develops solutions to problems relating to improvement of management effectiveness, organizational structure, work methods, procedures, resource requirements, and resource utilization, all in support of information technology/information management efforts. Evaluates existing IT/IM and related business environments and develops detailed practical alternative approaches. May be required to develop program or project milestones, perform progress monitoring, financial monitoring, product integrity support. Tasking may include performing work measurement studies, program or project efficiency reviews, cost studies, or workload change impact analysis. The candidate must be able to apply knowledge of management functions and processes plus analytical methods and techniques to gather, analyze, and evaluate information in support of organizational managers, program managers, project managers, and other customers. The candidate will participate in facilitation and customer interface between the IT/IM Department and designated Competencies/PMAs, and must be in accordance with the current IT/IM Customer Relationship Management principles and techniques. The candidate shall serve as customer advocate and liaison between the IT/IM Department, competencies, and external customers by: * Serving as a conduit for information relative to Federal, DOD, DON, and NAVAIR laws, policies, and mandates. * Supporting the customer with IT related advice and assistance. * Ensuring that information and data calls are understood and acted upon in a timely manner. * Evaluating customer IT/IM and related business environment. * Consulting with various product teams within the IT/IM Department to collaborate, define, prepare, and deploy IT solutions that meet customer needs and are compliant with legal and regulatory requirements. * Support Process Improvement requirements related to the WAP and Front Office Management Support. * Receiving new Requirements. * Customer contact via phone and e-mail * Generating agendas and attending weekly * Recording meeting minutes. * Supporting development and review of Customer agreements and associated cost documents * Posting daily/weekly updates to each on-going project Required Experience: * 3+ years of demonstrated experience and familiarity with regards to the above-mentioned responsibilities, specifically within the DoD environment * Prior experience and knowledge of FAR and DoD acquisition requirements is highly desired Required Education & Qualifications: * BS/BA degree is required, or acceptable substitutions * Active Security Clearance minimum of at least a current DoD Interim Secret security clearance is required * US Citizenship is required * Ability to adapt to new information and programs * Ability to work and communicate effectively in a fast-paced, team environment * Strong customer service skills with the ability to interact with customers at all levels of management * Excellent organizational skills and attention to detail * Strong demonstrated skills in the MS Suite, including Word, Excel, Project, and PowerPoint Perrygo Consulting Group, LLC is an Equal Opportunity Employer, for all individuals, including protected veterans and those with disabilities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability or veteran status. Perrygo Consulting Group, LLC participates in E-Verify. If being a part of a small, growing company while having the opportunity to work on exciting projects with challenging tasks excites you then please apply today! Compensation Package - We offer an excellent compensation package with competitive salaries and meaningful benefits, including: * Paid Time Off (PTO)/Paid Sick Leave * Paid Holidays * Flexible Work Schedules (offering a healthy work-life balance whenever possible) * Employee Assistance Program (EAP) * Fitness facility access * Education and Training Assistance * Supplemental Life and Accident Options * Medical, Dental, and Vision * LTD/STD, AD&D, and Life * Health Savings Account (HSA) with employer contribution * 401K Plan with employer match * Discretionary Profit Sharing plan Alternatively, you can apply to this job using your profile on one of the following sites:

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