Description
Dynamics CRM BA
Responsibilities
"As a Microsoft Dynamics CRM Sr. Business Analyst, you will be part of a team that is focused on the delivery and implementation of Microsoft CRM / XRM solutions for Hexaware's clients
You will spend most of your time consulting directly with our clients and developing line of business solutions
You will also work with the latest Microsoft technologies and solutions in enterprise-level environments
Elicit detailed functional / business requirements from users and sponsors
Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs
Work on a large Dynamics CRM D365 project and transition into roles with increasing responsibility on the growing CRM team
Work with developers to understand the designs and validate that the software solution will satisfy the business needs
Conduct functional testing of implemented applications, and provide the initial support of these applications when moved to production
Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes
Make software configuration changes to support business processes
Assist CRM Project Manager in status reporting and project milestone tracking
Assist in coordinating project activities and deliverables across other team members
Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams
work closely with IT teams to ensure CRM designs are aligned with Business objectives
Assist in converting requirements into designs / configurations for CRM
develop testing, review and implementation plans with the CRM project manager, Business groups, user groups
Provide post-implementation support for implemented solutions "
