Manager, Analytics & CRM

February 1, 2024
Park City, UT
Job Type


This is an in-person position. Remote work will not be considered. SUMMARY JMI Sports is seeking an experienced CRM manager to support our partnerships teams with critical tools and resources to drive success. The ideal candidate is an analytical team player and great communicator, who is versed in CRM management, dashboard creation, data modeling, brand partnerships and marketing, with an affinity for accuracy, automation, interpretability, and actionability. The right candidate will be motivated by a quick pace and evolving environment, interested in providing solutions to an adaptive and evolving sales team, and committed to accuracy in detailed work. A successful candidate will also be positive, flexible, cooperative, ready for a challenge, and adept at balancing multiple priorities. This full-time position is offered in Park City, UT, and will support corporate executives and sales properties across the country. The position may require occasional travel. This is an in-person position. JMI Sports is an Equal Opportunity Employer seeking diverse, qualified candidates to join our team. RESPONSIBILITIES Manage organizational adoption and usage of CRM system: KORE Ensure the integrity of the CRM database by overseeing necessary data hygiene and maintenance to the system Research, design, develop, launch, and implement enhancements to the system as required to stay out front on industry standards and improve sales process efficiency Investigate and resolve data and reporting inconsistencies in CRM and manage issue tracking, removing obstacles to sales Maintain all aspects of CRM user management including user onboarding, off boarding, roles, profiles, permissions, and groups Create and manage platform workflows to ensure maximum productivity and accountability Train and provide support to all CRM users across the organization and bolster user adoption through continuous training Be proactive in identifying potential analytical projects to increase business intelligence Assist Business Insights team with new CRM integrations Support the development of data-backed go-to-market strategy for priority sales categories Create reports within the CRM system that support sales strategies and campaigns, and effectively educate stakeholders to measure progress Provide real-time reports on campaign progress and salesperson performance metrics Develop reports and dashboards that visualize data for sales, finance, and executive teams Create and update dashboards and saved views for sales reps and managers Lead regular reporting to executives including sales pipeline insights, year-to-date revenue breakdown, forecasting, and other data driven insights Manage and execute ad-hoc analytics projects from start to finish Collaborate with a variety of decision-makers on priorities Support annual rate card analysis Manage inventory updates and imports Additional responsibilities as assigned QUALIFICATIONS Bachelor's Degree in Finance, Mathematics, Computer Science, Economics, Business Administration, Operations Research, Statistics or related field 3+ years in CRM and BI analyst or similar role using Microsoft Dynamics or similar CRM product Fundamental knowledge of marketing and corporate partnerships is a plus; sports or live event industry experience preferred Proficiency in Tableau for BI visualization and forecasting preferred Thoughtfulness on how analysis and information can be best conveyed to enhance decision-making Comfort working with a range of stakeholders and balancing their priorities Organized, able to prioritize workload and problem solve in a fast paced work environment Maturity, professionalism, and a strong work ethic are essential Strong interpersonal skills and an excellent teammate High proficiency with Microsoft Excel and other Microsoft Office products and experience managing large data sets Ability to exercise independent ideas to evolve database functions Strong analytical skills Excellent verbal and written communication skills Outstanding listening skills Ability to learn quickly while on the job Motivated team player with a positive attitude and strong work ethic Self-starter capable of working independently as a project manager Challenge oriented problem solver ABOUT JMI SPORTS JMI Sports is a leading media rights and venue development company that provides management of collegiate multimedia rights, sponsorship sales agency representation, and project management expertise for the development of collegiate and professional sports facilities. The company serves to maximize each client's economic potential through customized initiatives, from marketing and branding solutions to facility design strategies. JMI Sports' signature collegiate multimedia rights partnerships include the University of Kentucky, the University of Pennsylvania, the University of Pittsburgh, Harvard University, DePaul University, Columbia University, San Diego State University, University of California at San Diego, and joint-venture properties of the University of Georgia (with Learfield), and University of Notre Dame (with Legends), and several conferences, including the Ivy League, the Mid-American Conference, the Mountain West Conference, the Patriot League, and the Atlantic 10. JMI Sports also serves as third-party sales representation for premier sports properties, venues and events, including the Breeders' Cup, Clemson University, Rupp Arena at Central Bank Center, and the Penn Relays. JMI Sports was founded in 2006 by CEO Erik Judson and technology entrepreneur John Moores, former owner of the San Diego Padres. COMPENSATION JMI Sports offers competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation and 401k plan. Job Questions: Please include a cover letter with your application. Before you submit, did you complete a cover letter? Are you located within or willing to relocate to within commuting distance to Park City, UT for this opportunity? This position does not offer remote work options.

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