Senior Associate – CRM Adoption and Analytics

November 5, 2023
Greenville, SC
Job Type


Business Title: Senior Associate - CRM Adoption and Analytics

Requisition Number: 107898 - 82

Function: Business Support Services

Area of Interest:

State: SC

City: Greenville


Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate - CRM Adoption and Analytics to join our Tax organization.


  • Support Tax's adoption and sustainment of KPMG's CRM (Salesforce) technology aligning to the firm's strategy across multiple workgroups and workstreams

  • Prepare data analytics and reporting to assess metrics to increase user adoption

  • Develop reporting and dashboards to address business needs across multiple groups of leaders across the practice

  • Act as a subject matter professional on digital adoption capabilities, enhancements, analytics and AI capabilities

  • Liaise with professionals to identify and improve user adoption and develop real-time coaching and training


  • Minimum three years of recent experience, preferably in an environment that has implemented CRM

  • Bachelor's degree in an accredited college or university; business or information systems preferred

  • Experience in supporting CRM content and training with stakeholders and end-users

  • Strong project management experience and is comfortable working with senior stakeholders

  • Data, reporting, and analytics experience with CRM systems; / SaaS preferred

  • Ability to excel on a dynamic team with limited supervision; must be able to team with stakeholders across the United States in a hybrid work environment; some travel required for internal meetings and training

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work ( '.

Follow this link to obtain salary ranges by city outside of CA:

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

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