Cook County Offices
Under The President
Bureau of Administration
Bureau of Economic Development
Bureau of Finance
Bureau of Human Resources
Bureau of Technology
Office of the President
Under the direction of the Manager of Application Support and Quality Assurance, responsible for the maintenance, configurations, updates, design/creation of reports, dashboards and metrics, the development of workflows and administering security access permissions of Customer Relationship Management (CRM) applications. Identifies new opportunities for the usage of CRM applications. Helps design the CRM roadmap. Trains junior CRM support staff and users to get the most value from the CRM application. Partners with internal and external stakeholders to understand current processes and assists with designing future strategy. Applies continuous improvement methods to ensure that supported applications perform at the highest level. Creates a culture to ensure that applications can be maintained at a level consistent with Service Level Agreements (SLA) during the entire life cycle. Acts as a system methodology expert on all things related to CRM applications. Performs other duties as assigned.
**This position is Actively Recruited and At-Will**
Attention Applicants: Please be advised that the County's job titles are under review and may be subject to change. Changes to job titles listed in postings for County vacancies will not impact the posted salary range**
- Graduation from an accredited college or university with a bachelor's degree is required .
- Six (6) years' full-time work experience in the implementation, administration, or support of CRM applications such as Salesforce, Hyland OnBase or Enterprise Content Management Systems is required.
- Graduation from an accredited college or university with a bachelor's degree in Computer Science or Computer Information Systems.
- Experience as a Salesforce Certified Administrator or Hyland OnBase Certified System Administrator.
Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
Knowledge of business operations and experience leading project teams. Knowledge of coaching techniques that help to improve the abilities of team members. Skill in organizational skills necessary to manage multiple large-scale projects simultaneously. Skill troubleshooting and delivering projects based on the agreed upon requirements. Skill in time management relating to situations that have competing priorities. Ability to create scalable solutions. Ability to communicate effectively with a senior leadership, staff, internal and external stakeholders. Ability to create clear technical documents, dashboards, and status reporting documents. Ability to establish excellent working relationships with individuals inside and outside of county government at the executive, technical, managerial, and supervisory levels. Ability to conduct formal presentations to sponsors, stakeholders and projects teams.
When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
- MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
- IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION "Are you a military veteran?"
- ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).
The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact [Click Here to Email Your Resumé]
VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan and Deferred Compensation Program
- Employee Assistance Program
- Paid Holidays, Vacation, and Sick Time
- You May Qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link:
The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.
*This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination.
Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty , 44-56 Political Discrimination ; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification ; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List ; and Cook County Personnel Rules 3.3(b) (7) (d)
Cook County Government is an Equal Employment Opportunity ("EEO") employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.
NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.
*Must be legally authorized to work in the United States without sponsorship.
Social Media Disclaimer
The County's hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County's hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.