Spalding-Teilhard Hall - Louisville, KY
Slate CRM Administrator - Information Technology
Under the guidance of the Director of Information technology, the Slate CRM Administrator supports core operations functions through building, developing, and managing all aspects of the enterprise CRM (Slate), with focus on configuration, performance, workflows, and integrations. This position will also be a key collaborator with Admissions, Advancement and Advising staff on CRM innovation and efficiency. The ideal candidate is technically-minded, detail-oriented, and enjoys problem solving. The successful candidate will be a team player focused on supporting communications with prospective and current students, with the ability to balance a variety of tasks and prioritize goals, while meeting deadlines.
DUTIES AND RESPONSIBILITIES
CRM Management - 50%
- Software maintenance, development and oversight.
- Monitors and troubleshoots functions and integration issues.
- Manages upgrade testing and implementations.
- Regularly extracts and prepares data for use in institutional reporting.
- Analyzes for areas of improvement and opportunities to enhance operational efficiencies.
- Serves as technical main point of contact for the Information Technology with Admissions and Academic Support Staff
CRM Training & Support - 40%
- Troubleshoots systems technical/performance/user issues for end users.
- Collaborates with Information Technology and business partners for resolutions.
- Serves as main point of contact for end user questions.
- Manages CRM support requests.
- Provides new hire training, as well as ongoing training opportunities for end users.
- Conducts continuous review of CRM functionality and utilization to maximize processes and workflows; creates reports and conducts analyses of CRM related key performance indicators (KPIs) and metrics.
Other - 10%
- Serves as a critical thinking member of the enrollment management and retention teams.
- Represents the Information Technology Department by serving on assigned University committees.
- Performs other duties as requested by the Director of Administrative Computing
- Performs related duties as necessary to support the Admissions Office, Academic Support and the Spalding mission.
SKILLS AND EDUCATIONAL REQUIREMENTS
- High school diploma or GED, plus two years of experience in a busy office environment.
- CRM application experience.
- Database systems experience.
- Strong oral, written, and interpersonal skills; highly detail oriented.
- Working knowledge of computer operating systems and databases.
- Ability to quickly learn and use new technology and software. Ability to troubleshoot problems and think analytically.
- Ability to handle multiple complex tasks in an environment with interruptions and distractions.
- Ability to work independently, accurately, and meet deadlines.
- Two years of CRM application experience.
- Two years of database systems experience.
- Prior work in a university setting
- Experience with a student information system (SIS)
- Experience managing a relational database system
- Regular or daily contact with faculty, staff, and students.
- Regular contact with the general public.
- Must have an appreciation and respect for diverse populations.
All applications are made through the Paycom Applicant Tracking System.
**It is highly recommended that all faculty and staff have the COVID 19 vaccination.
ABOUT SPALDING UNIVERSITY:
Spalding University offers a comprehensive package including medical, dental, vision, Spalding matching contribution up to 5% to your 403b/Roth retirement plan, generous Paid Time Off program, Parental Leave, 21 holidays including 2 weeks off at the end of the year, paid life insurance and short-term disability, paid time for volunteering, free gym membership, and more.
Situated in the heart of downtown Louisville, Kentucky's largest city, Spalding University combines a rich social justice history and a commitment to community service as we attract students who desire a high-quality education in a very personalized setting. An engaged faculty serves nearly 2300 students at the bachelors', masters and doctoral levels, providing real-world learning in liberal and professional studies.
Faculty, staff and students are united by the institutional mission: Spalding University is a diverse community of learners dedicated to meeting the needs of the times in the tradition of the Sisters of Charity of Nazareth through quality undergraduate and graduate liberal and professional studies, grounded in spiritual values, with an emphasis on service and the promotion of peace and justice
With a focus on service and leadership, Spalding offers all students a mission-driven connection to community and comprehensive learning resources while striking a distinctive balance serving the educational needs of both the traditional student and the working student. In addition, our unique6-week class delivery format affords students scheduling flexibility amidst other life responsibilities.
Spalding aspires to become the first choice for students of compassion and service, with a commitment to cultural diversity, equity and inclusion, celebrated for a rigorous yet nurturing environment, emulated for interdisciplinary, collaborations, and acclaimed for contributions to the community.
Spalding University is an Equal Employment Opportunity/Affirmative Action employer. The University complies with all federal, state and local equal employment opportunity laws. It is the University's policy not to discriminate against any individual or group of individuals and to provide equal employment opportunity to all qualified persons regardless of race, color, national origin, age, disability, religion, sex, pregnancy, sexual orientation, gender identity, marital status, military status, veteran status or other protected status. All job offers are contingent upon successful completion of a pre-employment drug screening and criminal background check.