The Best CRM with Text Messaging

As communication methods evolve, businesses are always looking for new ways to reach their customers.

One increasingly popular method is text messaging, and many CRM platforms are now integrating this feature.

In this article, we’ll explore some of the best CRM platforms that offer text messaging capabilities and the benefits they can bring to businesses.

Some of the benefits to businesses for using a CRM with text messaging capabilities are:

  • Better Customer Engagement: Text messaging is a preferred mode of communication for many customers, and by integrating it into a CRM, businesses can communicate with customers more effectively and in real-time. This can help improve customer satisfaction and loyalty.
  • Improved Communication: A CRM with text messaging capabilities allows businesses to send automated text messages to customers, such as appointment reminders or promotional messages. This can help reduce the workload of staff and improve the accuracy of communication.
  • Increased Efficiency: By centralizing customer communication channels in one platform, businesses can save time and reduce errors associated with managing multiple channels. This can lead to increased efficiency and productivity.
  • Enhanced Marketing Capabilities: With text messaging integrated into a CRM, businesses can easily launch and track targeted SMS marketing campaigns, such as sending promotions to customers who haven’t made a purchase in a while.
  • Better Customer Data Management: A CRM with text messaging capabilities allows businesses to store and organize all customer communication in one place, making accessing and analyzing customer data easier. This can help businesses make informed decisions and improve their customer engagement strategies.

Choosing the Best CRM With Text Messaging

That’s a tough call because not all these companies are created equal, and your business needs are unique to everyone else’s.

All we can do is provide you with an example of some companies that offer CRM with text messaging software and let you make your own mind up:

  • Salesforce: Salesforce is a leading provider of customer relationship management (CRM) software that offers a wide range of features to help businesses manage their customer interactions and data. Salesforce’s CRM with ERP solution integrates with a range of systems to provide a comprehensive view of your business. It offers a user-friendly interface and a range of customization options to meet your specific needs.
  • Microsoft Dynamics 365: Microsoft Dynamics 365 is a cloud-based solution that offers integrated CRM with ERP functionality, including finance, supply chain management, and human resources. It provides businesses with a complete set of tools to manage their entire business operations in one platform. Microsoft Dynamics 365 is highly customizable and integrates with other Microsoft products, making it easy to use and deploy.
  • SAP: SAP is a German multinational software corporation that provides enterprise software solutions, including a CRM with ERP solution that offers integrated sales, marketing, and customer service capabilities. SAP’s CRM with ERP solution provides real-time analytics, which helps businesses to make data-driven decisions. SAP also provides support for businesses of all sizes, from small startups to large enterprises.
  • Oracle: Oracle is a leading provider of business software solutions, including a CRM with ERP solution that integrates sales, marketing, and customer service with finance, supply chain management, and human resources. Oracle’s CRM with ERP solution is highly customizable and can be tailored to meet the specific needs of businesses across various industries.
  • Zoho: Zoho offers a suite of business software solutions, including a CRM with ERP solution that offers integrated sales, marketing, and customer service with inventory management, finance, and accounting. Zoho’s CRM with ERP solution is user-friendly and easy to deploy, with a range of customization options available.
  • NetSuite: NetSuite is a cloud-based solution that offers integrated CRM with ERP functionality, including financial management, supply chain management, and order management. NetSuite’s CRM with ERP solution gives businesses real-time visibility into their operations, helping them make better-informed decisions. It’s highly scalable and flexible, making it suitable for businesses of all sizes.
  • Sage: Sage offers a range of business software solutions, including a CRM with ERP solution that integrates sales, marketing, and customer service with accounting, finance, and supply chain management. Sage’s CRM with ERP solution provides businesses with a complete set of tools to manage their entire business operations in one platform. It’s highly customizable and offers a range of features to meet the needs of businesses across various industries.
  • Bitrix24: Bitrix24 is a comprehensive CRM platform that includes text messaging features. With Bitrix24, you can send and receive text messages from within the CRM, allowing you to communicate with your customers quickly and easily. The platform also offers advanced sales and marketing automation tools, project management features, and team collaboration options. Bitrix24’s pricing plans start at $24 per user per month, making it a cost-effective option for businesses of all sizes.
  • TextMagic: As its name suggests, TextMagic is a CRM platform that focuses solely on text messaging. With TextMagic, you can send and receive text messages, manage SMS campaigns, and automate text message workflows. The platform also offers integration with popular CRM systems like Salesforce and HubSpot, so you can sync customer data between platforms. TextMagic’s pricing plans start at $10 per month, making it an affordable option for businesses looking to prioritize text messaging in their customer communication strategies.
  • Salesmsg: Salesmsg is a CRM platform that specializes in text messaging for sales teams. With Salesmsg, you can send and receive text messages from within the CRM, track conversations, and automate follow-up workflows. The platform also offers integration with popular CRM systems like HubSpot and Salesforce. Salesmsg’s pricing plans start at $35 per user per month, making it a mid-range option for businesses looking to streamline their sales communication.
  • SendHub: SendHub is a CRM platform offering text messaging features for businesses looking to improve customer communication. With SendHub, you can send and receive text messages, manage contacts, and create text message campaigns. The platform also offers integration with popular CRM systems like Salesforce and HubSpot. SendHub’s pricing plans start at $10 per user per month, making it an affordable option for businesses of all sizes.
  • Textline: Textline is a CRM platform that specializes in business text messaging. With Textline, you can send and receive text messages, manage conversations, and automate workflows. The platform also offers integration with popular CRM systems like HubSpot, Salesforce, and Zendesk. Textline’s pricing plans start at $99 per month, making it a higher-end option for businesses looking for advanced text messaging capabilities.
  • Podium: Podium is a CRM that includes text messaging capabilities as part of its suite of communication tools. With Podium, businesses can send SMS messages, manage online reviews, and communicate with customers through multiple channels. Podium also includes features such as lead tracking, appointment scheduling, and integrations with other business tools. Pricing for Podium is available upon request.
  • Textedly: Textedly is a CRM that focuses specifically on text messaging. With Textedly, businesses can send SMS and MMS messages to customers, set up automated campaigns, and track engagement metrics. Pricing for Textedly starts at $29 per month.
  • Agile CRM: Agile CRM is a comprehensive CRM that includes text messaging capabilities. With Agile, businesses can send SMS messages, set up automated campaigns, and track engagement metrics. Agile also includes lead scoring, email marketing, and social media integration features. Pricing for Agile CRM starts at $8.99 per user per month.

In conclusion, text messaging is an increasingly important method for businesses to communicate with their customers, and integrating this feature with a CRM platform can streamline communication and improve customer satisfaction.

When choosing a CRM with text messaging capabilities, it’s important to consider factors like pricing, integrations, and the specific features that are most important to your business.