A CRM with invoicing is a software solution that combines customer relationship management (CRM) and invoicing functionalities. Essentially, it is a tool that allows businesses to manage their customer relationships and create and send invoices from a single platform.
A CRM system is designed to help businesses manage customer relationships by storing customer data, tracking interactions, and providing insights into customer behavior and preferences. Invoicing software, on the other hand, is designed to help businesses create and send invoices to their customers and manage their billing processes.
Combined CRM/Invoicing software solutions bring together these two capabilities, allowing businesses to use their customer data to create accurate and timely invoices. This integration also allows businesses to track the status of invoices and customer interactions in one place, providing a more holistic view of their sales processes.
The Benefits
Here are some of the benefits a business can gain from using a CRM with invoicing:
- Streamlined Processes: By having all customer data and invoicing functionalities in one system, a business can save time and reduce errors by eliminating the need for manual data entry and separate invoicing software.
- Improved Cash Flow Management: With the ability to track payment statuses and send automated reminders to customers with outstanding invoices, businesses can improve their cash flow and reduce late payments.
- Better Customer Relationship Management: A CRM with invoicing allows businesses to store and access customer information in one place, providing better customer service and tailoring their communications and marketing efforts to individual customers.
- Enhanced Reporting And Analysis: By having a centralized customer and financial data database, businesses can gain valuable insights into customer behavior and purchasing patterns, which can inform their sales and marketing strategies.
- Increased Productivity: A CRM with invoicing can automate many invoicing processes, freeing up time for staff to focus on other areas of the business, such as sales and customer service.
- Improved accuracy: By having all customer data and invoicing functionalities in one system, businesses can reduce errors and discrepancies, resulting in more accurate billing and financial reporting.
The Best CRM With Invoicing functionality
It’s tough to say which software solution is best because it all comes down to your business needs. However, the following ten companies offer CRM software with integrated invoicing and all are worth consideration:
- Zoho CRM: Zoho CRM offers invoicing features as part of its all-in-one business solution. The invoicing tool allows users to create and send customized invoices, track payment status, and set up automated payment reminders. Zoho CRM has a free plan and paid plans starting at $12/user/month that offer more advanced invoicing features, such as recurring invoices and payment gateway integrations.
- FreshBooks: FreshBooks is a cloud-based accounting and invoicing software that also includes CRM features. Its invoicing tool allows businesses to create professional-looking invoices, track expenses, and automate payment reminders. FreshBooks offers a free 30-day trial, with paid plans starting at $15/month for up to 5 clients.
- QuickBooks Online: QuickBooks Online is another cloud-based accounting and invoicing software that includes CRM functionality. The invoicing tool allows businesses to create and send invoices, track expenses, and accept online payments. QuickBooks Online offers a 30-day free trial, with paid plans starting at $25/month.
- Xero: Xero is a popular accounting and invoicing software that also offers CRM capabilities. Its invoicing tool allows businesses to create and send invoices, track payment status, and set up automated payment reminders. Xero offers a free 30-day trial, with paid plans starting at $11/month for invoicing features.
- Wave: Wave is a free accounting and invoicing software that includes basic CRM features. Its invoicing tool allows businesses to create and send customized invoices, track payment status, and set up automated payment reminders. Wave’s invoicing features are completely free to use, with no monthly subscription fees.
- Invoice Ninja: Invoice Ninja is an open-source invoicing and CRM software that offers a range of features for small businesses. Its invoicing tool allows users to create and send professional invoices, accept payments online, and automate payment reminders. Invoice Ninja offers a free plan and paid plans starting at $10/month for advanced features.
- Bitrix24: Bitrix24 is an all-in-one business management software that includes CRM, invoicing, and project management features. Its invoicing tool allows businesses to create and send invoices, track payment status, and set up automated payment reminders. Bitrix24 offers a free plan and paid plans starting at $19/month.
- Nutcache: Nutcache is a project management and invoicing software that also includes CRM capabilities. Its invoicing tool allows businesses to create and send professional invoices, track payment status, and set up automated payment reminders. Nutcache offers a free plan and paid plans starting at $15/month for advanced features.
- Insightly: Insightly is a CRM software that includes invoicing features as part of its business solution. Its invoicing tool allows businesses to create and send invoices, track payment status, and set up automated payment reminders. Insightly offers a free plan and paid plans starting at $29/user/month.
- Scoro: Scoro is an all-in-one business management software that includes CRM, invoicing, and project management features. Its invoicing tool allows businesses to create and send customized invoices, track payment status, and set up automated payment reminders. Scoro offers a free trial, with paid plans starting at $26/user/month.
While these options include invoicing capabilities, their features will vary based on your chosen plan.
For example, some of the free plans may offer limited invoicing features or restrict the number of invoices you can create each month, while the paid plans generally offer more robust invoicing features, such as customizable invoice templates, the ability to add line items, taxes, and discounts, and the ability to track payments and send payment reminders.
Again, the “best” option for your business will depend on your specific needs and budget, so it’s important to carefully evaluate each option and choose the one that aligns best with your business goals and processes.
CRM software with invoicing capabilities allows businesses to streamline their invoicing processes by integrating invoicing features into their customer relationship management workflows.
This can help businesses track payments, reduce errors, and improve cash flow.
By using CRM software with invoicing features, businesses can also gain a more complete view of their customers and improve their overall customer relationship management efforts.
